Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return, provided the product received is incorrect or damaged.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at info@kynexbio.co.za. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kynexbio.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.